Privacy Policy

This policy explains what information Pure Cosmetics NC ("we," "us," "our") collects through purecosmeticsnc.com and when you contact us, how we use it, and the choices available to you. By using this site, you agree to the practices described below.

Information we collect

• Contact details (name, email, phone number) when you request a consultation, book an appointment, purchase a gift card, submit a lead form, or message us through our chat widget.
• Health-related information you voluntarily share with our providers during a consultation, used solely to support your care.
• Usage data collected automatically when you visit our site, such as IP address, browser type, and pages viewed.

How we use your information

• To schedule and manage appointments and gift card orders
• To respond to inquiries submitted through our chat widget, contact forms, or text messages
• To send appointment reminders, confirmations, and, with your consent, promotional communications
• To maintain, improve, and secure our website and services

How long we keep your information

We keep your information only as long as needed to provide our services, keep records as required by law, and resolve disputes, and then we delete or de-identify it; you can ask us to delete your information at any time by contacting us, unless we are required by law to keep it.

Facebook and Messenger

When you send a message to one of our Facebook Pages (Pure Cosmetics NC Raleigh or Pure Cosmetics NC Wilmington) through Messenger, we receive your name, your Page-scoped ID, and the content of your messages from Meta. We store this information in our customer management system, where only our staff can see it, and use it solely to reply to you, schedule your visit, and manage your care. Our replies are sent only in response to messages you start. We do not sell this information or use it to send you unsolicited messages.

You can ask us to delete your Messenger conversation and any related record at any time by calling the location you contacted, using the phone numbers listed under Contact us below, or by visiting us in person. We will delete it within 30 days of your request.

Text messaging (SMS)

If you give us your mobile number, you agree to receive text messages from Pure Cosmetics NC about appointments, reminders, follow-ups, replies to your questions, and, if you opted in, offers. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. Consent to receive texts is not a condition of buying anything.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Pure Cosmetics NC does not share mobile numbers or text-messaging consent with third parties or affiliates for their marketing. Please do not send sensitive health details by text. See our Text Message Terms.

Third-party services we use

Some features are provided by third parties, who process information under their own privacy policies:

• Meevo, our online booking and gift card ordering platform.
• LeadConnector (GoHighLevel), which powers the live chat widget on our site.
• Google Maps, embedded to show our studio locations.

Cookies and analytics

Our site may use cookies or similar technologies to remember your preferences and understand how visitors use our site. You can control or disable cookies through your browser settings at any time.

How we protect your information

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your choices

• Opt out of marketing emails at any time using the unsubscribe link, or opt out of texts by replying STOP.
• Request access to, correction of, or deletion of the personal information we hold about you by contacting either studio below.

Children's privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this policy from time to time. The "last updated" date at the top of this page reflects the most recent revision.

Contact us

Raleigh
2840 Plaza Place, Suite 110, Raleigh, NC 27612
(866) 691-4427

Wilmington
1133 Military Cutoff Road, Wilmington, NC 28405
(910) 232-2835

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